Refund policy

.dc-policy { font-family: inherit; color: inherit; max-width: 100%; } .dc-policy-section { padding: 24px 0; border-top: 1px solid rgba(0,0,0,0.08); } .dc-policy-section:first-child { border-top: none; padding-top: 0; } .dc-policy h2 { font-size: 13px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 10px 0; opacity: 0.5; } .dc-policy p { font-size: 15px; line-height: 1.75; margin: 0 0 10px 0; opacity: 0.85; } .dc-policy p:last-child { margin-bottom: 0; } .dc-policy a { color: inherit; text-decoration: underline; }

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unused, unopened, and in its original packaging. You will also need your receipt or proof of purchase. Due to the nature of skincare products, we cannot accept returns on opened or used items.

How to Start a Return

Contact us at support@derma-code.com with your order number before sending anything back. Items sent back without prior authorization will not be accepted. If your return is approved, we will send you a return shipping label and instructions.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at support@derma-code.com with photos and your order number. We will make it right.

Exchanges

The fastest way to exchange an item is to return the original and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at support@derma-code.com.

Non-Returnable Items

We cannot accept returns on sale items or gift cards.

European Union

If your order is shipped to the EU, you have the right to cancel or return within 14 days regardless of condition.