Shipping policy

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Order Processing & Handling

Orders are processed within 1-2 business days, Monday through Friday, excluding U.S. holidays. Orders placed before 12:00 PM PST begin processing the same business day. Orders placed after 12:00 PM PST begin processing the next business day.

Order cut-off time: 12:00 PM PST. Handling time: 1-2 business days.

Domestic Shipping (U.S.)

We ship via USPS, UPS, or FedEx with tracking. Shipping rates are calculated at checkout.

Method Delivery Time Cost
Standard Shipping 3-7 business days Free on orders $70+, otherwise $8.00
Express Shipping 1-3 business days $15.00

International Shipping

We offer international shipping to select countries. Rates and delivery times are calculated at checkout based on destination.

Method Delivery Time Cost
Economy International 6-18 business days Free on qualifying orders
Standard International 6-12 business days $20.00
Express International 1-5 business days $30.00

You are responsible for any customs duties, taxes, or import fees imposed by your country. DERMA-CODE LLC does not cover these charges.

Shipment Confirmation & Tracking

You will receive a shipping confirmation email with tracking information once your order ships. Tracking numbers activate within 24 hours.

Lost, Damaged, or Undeliverable Packages

Report lost or damaged shipments within 48 hours of delivery to support@derma-code.com or by phone at (951)585-0530. Save all packaging materials before filing a claim. Packages refused or returned as undeliverable may incur restocking or return shipping fees.

Order Changes

Once an order is placed, we cannot guarantee changes or cancellations. Contact us at support@derma-code.com or (951)585-0530 immediately. We will do our best if the order has not yet shipped.

Return Address

301 N Palm Canyon Dr. Suite 103-1136, Palm Springs, CA 92262